Tech support that makes your workday easier
Chelone Tech LLC is an IT consultancy for small businesses and nonprofits: Microsoft 365 and Google Workspace, security, data, and the web presence around them, run by one person who handles every request personally.
Six things, done properly
No ticket queue, no account manager in between. You talk to the consultant who does the work.
Microsoft 365
Tenant administration end to end: Exchange Online, SharePoint and Teams structure, Entra ID, Intune device policy, and licensing that matches how many people actually need what.
Google Workspace
Admin console, organizational units, Shared Drives that don't turn into a junk drawer, Gmail routing and retention, and nonprofit edition set up and kept current.
Security
Multi-factor authentication everywhere, conditional access, endpoint protection, email authentication, and access reviews that actually remove people who left.
Data
Migrations between platforms, backup with tested restores, retention and legal hold, and reporting that turns what you already collect into something a board can read.
Web
Sites, hosting, DNS, certificates, and domain email deliverability: SPF, DKIM, and DMARC set correctly so your mail reaches inboxes instead of spam folders.
AI enablement
ChatGPT, Claude, and Copilot rolled out with the guardrails set first: seats, data controls, a usage policy in plain language, and training for the people who'll use it.
Most people don't want to think about IT. They want to open the laptop and get to work.
We've spent years supporting people with every kind of need: the expert who wants the technical answer, the newcomer who needs it walked through, and the person who just needs it explained once, clearly. What that taught us is that good support isn't about knowing everything. It's listening first, explaining plainly, doing what we said we'd do, and making sure the fix holds.
That's the standard behind every service here, and the reason there are only six of them.
- Requests answered by the person who fixes them
- Changes explained in plain language before they happen
- A written record of what was recommended, done, and declined
- Fixed monthly pricing with a defined scope
- No lock-in: your accounts stay in your name
Built for teams of 5 to 50
Big enough to need someone on IT. Small enough that a full-time hire doesn't make sense.
Small businesses
Professional services, studios, agencies, and local operators running on Microsoft 365 or Google Workspace who need it administered properly rather than patched when it breaks.
- Onboarding and offboarding handled same-day
- A security baseline that doesn't slow people down
- Licensing reviewed so you stop paying for seats nobody uses
Nonprofits
Arts organizations, community groups, and mission-driven teams that need enterprise-grade tooling on a nonprofit budget.
- Nonprofit and grant pricing programs applied and maintained
- Board and volunteer access managed cleanly
- Donor and member data secured, backed up, and reportable
In scope, and not
A short list on purpose. If your needs fall on the right, we'll say so up front and point you somewhere better.
In scope
- Microsoft 365 and Google Workspace administration
- Identity, access, and device management
- Security baselines, hardening, and access reviews
- Migrations, backup, retention, and reporting
- Websites, DNS, certificates, and email deliverability
- AI rollout, policy, and training
- Fixed-scope advisory and second opinions
Not in scope
- 24/7 on-call or guaranteed emergency response
- On-site server rooms, networking hardware, or cabling
- Custom software development
- Payroll, HR, or finance system integrations
- Marketing strategy, campaigns, or content production
- Teams larger than about 50 people
Enterprise habits, without the enterprise overhead
When you need help, here's what happens after you reach out.
Tell us what's wrong
Email or the form. Describe it however you want; you don't need the right words.
You'll hear back with a plan
What we think is happening, what we'll do, and when. If we don't know yet, we'll say "let me find out" and tell you when you'll hear more.
It gets fixed, and explained
In plain language: what happened, and what changed.
It stays fixed
Logged in your record, and if it could happen again, we close the door it came through.